STORE |Ayreon | Ambeon | Guilt Machine | Star One | AAL solo | The Gentle Storm

EU SHIPPING TERMS

All prices below include VAT

IMPORTANT NOTE! Standard shipping is at your own risk

For all orders you can choose standard OR insured shipping.

We CAN NOT re-send lost or damaged packages OR send you a refund unless you choose INSURED shipping.

We highly encourage you to choose the INSURED option.

Netherlands :: EU

Orders shipped to the Netherlands

Shipping charges for Dutch orders depend on the weight and size of your order. The appropriate rate is calculated automatically.

Orders up to 2kg that DO fit through the mail box are shipped as letter post. You can choose between standard and insured (buspakje)

Orders (up to 10kg) that DO NOT fit through the mail box are shipped as packages. You can choose between standard and insured (aangetekend). The shipping charges are calculated automatically. You will have the chance to review the shipping charges before you complete your order.



Netherlands shipping rates

Under 2kg AND
fits through
mail box

Under 10kg OR
does NOT fit through
mail box

€3.65 (Inc. VAT) Standard

€ 4.85 (inc VAT) Buspakje (Insured)

€ 8.50 (inc VAT) Standard

€10,50 (inc VAT) Insured



Orders to the EU and Europe

EU and Europe shipping zones

Europe 1

Europe 2

Europe 3 EU countries

Belgium, Denmark, France, Italy, Germany, Luxembourg, Austria, Spain, UK, Sweden

Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia (Lettland), Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia

Croatia, Cypress, Greece, Malta



EU shipping rates

(ALL PRICES INCLUDING VAT)

EU zone 1

EU zone 2

EU zone 3

up to 250 g letter post

up to 250 g letter post

up to 250 g letter post

Standard €6 inc VAT

Standard €6 inc VAT

Standard €6 inc VAT

Insured €14 inc VAT

Insured €14 inc VAT

Insured €14 inc VAT

 

251-500g letter post

251-500g letter post

251-500g letter post

standard €10.75 inc VAT **

standard €10.75 inc VAT **

standard €10.75 inc VAT**

insured €14 inc VAT**

insured €14 inc VAT**

insured €14 inc VAT**

 

up to 2000g package

up to 2000g package

up to 2000g package

standard €12 inc VAT**

standard €12 inc VAT**

standard €12.00 inc VAT**

insured €18 inc VAT**

insured €24.50 inc VAT**

insured €24.50 inc VAT**

 

2000g-5000g package

2000g-5000g package

2000g-5000g package

insured € 26 inc VAT

insured € 33 inc VAT

insured €33 inc VAT

Shipping rates for orders to the EU and Europe are calculated by weight and size.

You will have the chance to review the shipping charges before you complete your order.

Orders weighing more than 500 grams OR that will not fit through the mail box are shipped as packages.

For packages you can choose standard OR insured shipping.

**NOTE: We CAN NOT re-send lost or damaged packages OR send you a refund unless you choose INSURED shipping.

We highly encourage you to choose the INSURED option. We do NOT make a profit on shipping; we only charge the actual cost of shipping your package.

 

SHIPPING POLICY

As long as a product is in stock and Arjen is available for signing, we ship orders within 3 working days of receipt. However, running the store is just one of the many tasks that we take care of for Arjen, so during busy periods there can take several days before we can attend to filling orders. Please email us if your order is time-sensitive (birthday gift, etc.) and we will do everything we can to get it posted quickly!

If an item is not in stock we will email you with an estimated waiting period for the item to be shipped. If you do not wish to wait, we will be happy to refund your purchase.

 

SHIPPING TRANSIT TIMES

Netherlands

1-3 working days from date of shipping

 

EU

time in working days from date of shipping

EU zone 1

EU zone 2

EU zone 3

Belgium
Denmark
France
Italy
Germany
Luxembourg
Austria
Spain
UK
Sweden

1-2
2-3
2-3
3-6
2-3
1-2
3-4
3-5
2-4
2-4

Bulgaria
Czech Rep.
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Poland
Portugal
Romania
Slovenia
Slovakia

4-7
3-5
4-6
4-5
3-6
2-4
4-6
4-6
3-5
4-6
4-7
4-6
3-5

Cyprus
Greece
Croatia
Malta

4-7
5-7
5-9
5-7



 

REFUNDS, CANCELLATIONS, EXCHANGES

If you need to cancel an order, send an email as soon as possible to store AT arjenlucassen DOT com, and we will send you a cheerful refund immediately, provided your order has not already been shipped.

If we have already shipped your order we cannot provide a refund until you have returned the merchandise to us. This must be done at your expense, and your refund will NOT include your original shipping charges.

We cannot provide refunds for items that have been personalized for you with custom signatures (for reasons we hope are obvious).

We cannot be responsible for clothing items that do not fit you as expected. If you have questions about sizing, please email store AT arjenlucassen DOT com for advice. If you need to exchange or return a shirt, it must be in new, unworn condition and you are responsible for the postage charges.