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GENERAL SHIPPING TERMS

Shipping rates to all shipping zones are calculated by weight and size.

You will have the chance to review the shipping charges before you complete your order.

Orders weighing more than 500 grams OR that will not fit through the mail box are automatically shipped as packages.

Standard shipping is at your own risk

For all orders you can choose standard OR insured shipping.

We CAN NOT re-send lost or damaged packages OR send you a refund unless you choose INSURED shipping.

We highly encourage you to choose the INSURED option.

ORDER HANDLING

All orders placed during the preorder period, whether they include preorder items or not, will be held and shipped together with the preorders. It is not possible for us to sort out and ship the regular orders amongst the thousands of preorders. Thanks for understanding!

During normal store operations we ship Within 3 working days provided a product is in stock and Arjen is available for signing. However, during busy periods it several days before we can attend to getting your order signed and shipped.

Please email us if your order is time-sensitive (birthday gift, etc.) and we will do everything we can to get it posted quickly!

If an item is not in stock we will email you with an estimated waiting period for the item to be shipped. If you do not wish to wait, we will be happy to refund your purchase.

 

REFUNDS, CANCELLATIONS, EXCHANGES

If you need to cancel an order, send an email as soon as possible to store AT arjenlucassen DOT com, and we will send you a cheerful refund immediately, provided your order has not already been shipped.

If we have already shipped your order we cannot provide a refund until you have returned the merchandise to us. This must be done at your expense, and your refund will NOT include your original shipping charges.

We cannot provide refunds for items that have been personalized for you with custom signatures (for reasons we hope are obvious).

We cannot be responsible for clothing items that do not fit you as expected. If you have questions about sizing, please email store AT arjenlucassen DOT com for advice. If you need to exchange or return a shirt, it must be in new, unworn condition and you are responsible for the postage charges.


SHIPPING CHARGES

All prices below include any applicable VAT

Netherlands :: EU :: Non-EU Europe :: All Other Countries

 

Shipping to the Netherlands

Shipping charges for Dutch orders depend on the weight and size of your order. The appropriate rate is calculated automatically.

Orders up to 2kg that DO fit through the mail box are shipped as letter post. You can choose between standard and insured (buspakje)

Orders (up to 10kg) that DO NOT fit through the mail box are shipped as packages. You can choose between standard and insured (aangetekend). You will have the chance to review the shipping charges before you complete your order.


Netherlands shipping rates

Under 2kg AND
fits through
mail box

Under 10kg OR
does NOT fit through
mail box

€3.65 (Inc. VAT) Standard

€ 4.85 (inc VAT) Buspakje

€ 8.50 (inc VAT) Standard

€10,50 (inc VAT) Insured


NL TRANSIT TIMES

1-3 working days from date of shipping




SHIPPING TO THE EU

EU shipping zones

EU zone 1

EU zone 2

EU zone 3

Belgium, Denmark, France, Italy, Germany, Luxembourg, Austria, Spain, UK, Sweden

Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia (Lettland), Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia

Croatia, Cypress, Greece, Malta



EU shipping rates

(ALL PRICES INCLUDING VAT)

EU zone 1

EU zone 2

EU zone 3

up to 250 g letter post

up to 250 g letter post

up to 250 g letter post

Standard €6 inc VAT

Standard €6 inc VAT

Standard €6 inc VAT

Insured €14 inc VAT

Insured €14 inc VAT

Insured €14 inc VAT

 

251-500g letter post

251-500g letter post

251-500g letter post

standard €10.75 inc VAT **

standard €10.75 inc VAT **

standard €10.75 inc VAT**

insured €14 inc VAT**

insured €14 inc VAT**

insured €14 inc VAT**

 

up to 2000g package

up to 2000g package

up to 2000g package

standard €12 inc VAT**

standard €12 inc VAT**

standard €12

 

.00 inc VAT**

insured €18 inc VAT**

insured €24.50 inc VAT**

insured €24.50 inc VAT**

 

2000g-5000g package

2000g-5000g package

2000g-5000g package

insured € 26 inc VAT

insured € 33 inc VAT

insured €33 inc VAT

 

EU TRANSIT TIMES

time in working days from date of shipping

EU zone 1

EU zone 2

EU zone 3

Belgium
Denmark
France
Italy
Germany
Luxembourg
Austria
Spain
UK
Sweden

1-2
2-3
2-3
3-6
2-3
1-2
3-4
3-5
2-4
2-4

Bulgaria
Czech Rep.
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Poland
Portugal
Romania
Slovenia
Slovakia

4-7
3-5
4-6
4-5
3-6
2-4
4-6
4-6
3-5
4-6
4-7
4-6
3-5

Cyprus
Greece
Croatia
Malta

4-7
5-7
5-9
5-7

 




Shipping to non-EU EUROPE


non-EU Europe shipping rates

non-EU europe includes the following countries

Albania
Bosnia-Herzegovina
Canary Islands
Faeroe Islands
Gibraltar
Iceland
Channel Islands
Liechtenstein
Macedonia
Moldavia
Montenegro
Norway
Ukraine (insured only)
Serbia
Turkey
Vatican City
Switzerland

 

 

up to 250 g letter post

standard € 5

insured €11.50

 

251-500g letter post

standard €9 **

insured €11.50 **

 

up to 2000g package

standard €12 **

insured €20.50 **

 

2000g-5000g package

insured € 27

 

non-EU Europe transit times

Number of working days working days from date of shipping

 

Albania
Andorra
Bosnia-Herzegovina
Canary Islands
Faeroe Islands
Gibraltar
Iceland
Channel Islands
Liechtenstein
Macedonia
Moldavia
Montenegro
Norway
Ukraine ** RISKY
San Marino
Serbia
Turkey
Vatican City
Switzerland

7-9
3-4
3-9
4-8
2-3
4-6
4-5
5-7
3-4
5-9
5-8
5-9
4-7
5-8
5-7
5-9
8-10
8-7
3-5

 




WORLDWIDE SHIPPING

(shipping to all countries not listed above)

WORLDWIDE SHIPPING RATES

0-250g
letter

251-500g
letter

0-2000g
package

over 2000g
insured only

€6 standard

€16 insured

€11** standard

€16** insured

€18** standard

€26** insured

€ 36

 

Worldwide transit times

Average shipping time in working days from date of shipping confirmation email.

 

Australia
Brazil
Canada
China
Hong Kong
Israel
Japan
Morocco
New Zealand
Russia
USA
South Africa
Other

6-11
6-9
5-6
6-11
5-7
4-5
4-5
4-8
6-8
8-10
4-8
8-10
7-21