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New shipping policy: we ship once per week only, usually on Fridays.

SHIPPING COSTS

Netherlands :: EU and Europe :: Worldwide

Orders shipped to the Netherlands

Shipping rates for NL orders depend on the weight and size of your order. The appropriate rate is calculated automatically.

Orders up to 2kg that DO fit through the mail box are shipped as letter post.

Orders from up to 10kg that DO NOT fit through the mail box are shipped as packages. The shipping (and VAT) charges are automatically calculated and added on Paypal checkout. You will have the chance to review the shipping and VAT charges before you complete your order.



Netherlands shipping rates

Under 2kg AND
fits through
mail box

Under 10kg OR
does NOT fit through
mail box

€3 (ex VAT)

€8 (ex VAT)



Orders to the EU and Europe

EU and Europe shipping zones

Europe 1

Europe 2

Europe 3

Belgium, Denmark, France, Italy, Germany, Luxembourg, Austria, Spain, UK, Sweden

Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia (Lettland), Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia

Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faeroe Islands, Gibraltar, Iceland, Channel Islands, Croatia, Lichtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Switzerland



EU and Europe shipping rates

(Ex-VAT)

Europe 1

Europe 2

Europe 3

up to 250 g letter post

up to 250 g letter post

up to 250 g letter post

€5

€5

€5
 

up to 500 g letter post

up to 500 g letter post

up to 500 g letter post

standard €7**

standard €7**

standard €7**

insured €10**

insured €10**

insured €10**

 

up to 2000g package

up to 2000g package

up to 2000g package

standard €10**

standard €10**

standard €10**

insured €15**

insured €20**

insured €20**

 

2000g-5000g package

2000g-5000g package

2000g-5000g package

insured € 21

insured € 27

insured € 27

Shipping rates for orders to the EU and Europe are calculated by weight and size. The shipping (and VAT if applicable) charges are automatically added on Paypal checkout.

You will have the chance to review the shipping and VAT charges before you complete your order.

Orders weighing more than 500 grams OR that will not fit through the mail box are shipped as packages. NB! For packages you can choose standard OR insured shipping. NOTE: We CAN NOT re-send lost or damaged packages OR send you a refund unless you choose INSURED shipping. We highly encourage you to choose the INSURED option. We do NOT make a profit on shipping; we only charge the actual cost of shipping your package.




WORLDWIDE ORDERS

(All countries not listed above)

Our World-wide shipping rates are calculated by weight and size of your total order. Orders to certain high-risk countries (see list) ship ONLY via our "Insured" shipping options (16-35 Euros depending on weight/size).

The shipping cost is calculated and added during checkout. You will have the chance to review the shipping charge before you proceed with your order.

For ALL countries, orders weighing more than 500 grams OR that do not fit through the mail box are shipped as packages. You can choose between "standard" and "insured" shipping on checkout.

We apologize for the high rates to non-European countries and high-risk countries. Please understand that we do NOT make a profit on shipping - we only charge the actual cost of the postage and packing materials.

Worldwide shipping rates

0-250g
letter

251-500g
letter

250-500g
package

501g-2000g
insured only

over 2000g
insured only

€6

(€16 to high-risk countries)

€11** standard

€16** insured

€18** standard

€25** insured

€25

€35

You will see the the shipping options for your country and your order size in a dropdown box during checkout.

NB! NOTE: If you choose standard (the cheaper option) and your order does not arrive, we cannot be held responsible. We CAN NOT re-send lost orders unless you choose INSURED shipping. We highly encourage you to choose the INSURED option.

SHIPPING POLICY

As long as a product is in stock and Arjen is available for signing, we ship orders within 3 working days of receipt. However, running the store is just one of the many tasks that we take care of for Arjen, so during busy periods there can take several days before we can attend to filling orders. Please email us if your order is time-sensitive (birthday gift, etc.) and we will do everything we can to get it posted quickly!

If an item is not in stock we will email you with an estimated waiting period for the item to be shipped. If you do not wish to wait, we will be happy to refund your purchase.

HIGH-RISK COUNTRIES

In our experience, orders to the following countries tend to get "lost" in transit unless we ship them as "insured" packages. So to protect both you and us, all orders to the following countries ship "insured."

Argentina
Brazil
Chile
China
Columbia
India
Indonesia
Malaysia
Mexico
Peru
Russia
Thailand

SHIPPING TRANSIT TIMES

Netherlands

1-3 working days from date of shipping confirmation

 

EU and Europe

time in working days from date of shipping confirmation

Europe 1

Europe 2

Europe 3

Belgium
Denmark
France
Italy
Germany
Luxembourg
Austria
Spain
UK
Sweden

1-2
2-3
2-3
3-6
2-3
1-2
3-4
3-5
2-4
2-4

Bulgaria
Czech Rep.
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Poland
Portugal
Romania
Slovenia
Slovakia

4-7
3-5
4-6
4-5
3-6
2-4
4-6
4-6
3-5
4-6
4-7
4-6
3-5

Albania
Andorra
Bosnia-Herzegovina
Canary Islands
Cyprus
Faeroe Islands
Gibraltar
Iceland
Channel Islands
Croatia
Liechtenstein
Macedonia
Malta
Moldavia
Montenegro
Norway
Ukraine
San Marino
Serbia
Turkey
Vatican City
Switzerland

7-9
3-4
3-9
4-8
4-7
2-3
4-6
4-5
5-7
5-9
3-4
5-9
5-7
5-8
5-9
4-7
5-8
5-7
5-9
8-10
8-7
3-5



Outside Europe

Average shipping time in working days from date of shipping confirmation email.
 

Australia
Brazil
Canada
China
Hong Kong
Israel
Japan
Morocco
New Zealand
Russia
USA
South Africa
Other

6-11
6-9
5-6
6-11
5-7
4-5
4-5
4-8
6-8
8-10
4-8
8-10
7-21

  

REFUNDS, CANCELLATIONS, EXCHANGES

If you wish to cancel an order, send an email as soon as possible to store AT arjenlucassen DOT com, and we will send you a cheerful refund immediately provided your order has not already been shipped.

If we have already shipped your order (you will have received a shipping confirmation) we cannot provide a refund until you have returned the merchandise to us. This must be done at your expense, and your refund will NOT include your original shipping charges.

We cannot provide refunds on items that have been personalized for you with custom signatures (for reasons we hope are obvious).

We cannot be responsible for clothing items that do not fit you as expected. If you have questions about sizing, please email store AT arjenlucassen DOT com for advice. If you need to exchange or return a shirt, it must be in new, unworn condition and you are responsible for the postage charges.