Hi, I'm Lori, and I run Arjen's store for him.
Got questions? Email me here: firstname.lastname@example.org
On Mondays-Fridays I try to answer you within 24 hours. It may take longer if you email Saturday, Sunday or holidays. Thanks for understanding! During the preorder period it is an absolute madhouse here, so please bear with me if I can't get back to you right away.
I also post quick updates about the preorder shipping on the Arjen Lucassen Store Twitter account. Note that I don't monitor the Twitter, so please send your questions via email.