Arjen Lucassen Store

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faq - read this first

general information

When sill you ship the Gentle Storm preorders?

The release date is 23 March, and we started shipping orders on Monday, 16 March. Nearly all preorders will have shipped by 24 March. Rest assured that we are packing and shipping as fast as our grubby little hands can go.

Can I combine regular store items with a Gentle Storm preorder?

Yes! But we have to hold on to your other items and ship them together with your preorder items.

I don't want to preorder anything, can I still buy your regular CDs and shirts?

The shopping cart won't stop you from ordering anything you like. But we will not be processing or shipping ANY orders until we ship the preorders. This means your order may not ship until around 23 March. If possible, we will get it out to you sooner.

How do I place an order?

We use a shopping cart provided by Ejunkie, but the payment is handled by Paypal.

When you click "add to cart" a shopping cart window pops up. You will be able to do normal shopping cart things like change the number of items or delete them if you change your mind. If you select your country from the dropdown list and enter your postal code, click the "update cart" button see the shipping charges that apply.. To add more items, just click "continue shopping." When you're ready to pay, click the "Checkout with Paypal" button. That will send you through to Paypal where you can complete your payment.

You can view the contents of your shopping cart at any time by clicking the "view cart" button at the top of the page.

Do I need to create a Paypal account to pay?

No. Paypal allows you to pay with a credit card without creating a Paypal account.

I don't want to use Paypal, can I pay you some other way?

We only accept payments through Paypal at this time. We do NOT accept payments via Bank Transfer, iDeal or any other method. Please don't ask and force me to say no.

How much do you charge for shipping?

Shipping is calculated automatically based on your country and the size/weight of your total order. An overview of our shipping rates can be found here. Our shipping prices are based on the actual cost of shipping and handling. You can find an overview here.

I still have questions!

Feel free to email and ask! I'll do my best to help you out.

Cheers from Lori, keeper of the shop.