STORE |Ayreon | Ambeon | Guilt Machine | Star One | AAL solo | The Gentle Storm

SHIPPING RATES

EUROPE -- ALL OTHER COUNTRIES


IMPORTANT NOTE! Standard shipping is at your own risk

For all orders you can choose standard OR insured shipping.

We CAN NOT re-send lost or damaged packages OR send you a refund unless you choose INSURED shipping.

We highly encourage you to choose the INSURED option.

EUROPE

Europe includes the following countries

Albania
Bosnia-Herzegovina
Canary Islands
Faeroe Islands
Gibraltar
Iceland
Channel Islands
Liechtenstein
Macedonia
Moldavia
Montenegro
Norway
Ukraine (insured only)
Serbia
Turkey
Vatican City
Switzerland

 

 

up to 250 g letter post

standard € 5

insured €11.50

 

251-500g letter post

standard €9 **

insured €11.50 **

 

up to 2000g package

standard €12 **

insured €20.50 **

 

2000g-5000g package

insured € 27

Shipping rates for orders to Europe are calculated by weight and size.

You will have the chance to review the shipping charges before you complete your order.

Orders weighing more than 500 grams OR that will not fit through the mail box are shipped as packages.

WORLDWIDE ORDERS

(All countries not listed above)

Our World-wide shipping rates are calculated by weight and size of your total order. Orders to certain high-risk countries (see list) ship ONLY via our insured shipping options (16-36 Euros depending on weight/size).

The shipping cost is calculated and added during checkout. You will have the chance to review the shipping charge before you finalize your order.

For ALL countries, orders weighing more than 500 grams OR that do not fit through the mail box are shipped as packages. You can choose between "standard" and "insured" shipping on checkout.

Worldwide shipping and handling rates

0-250g
letter

251-500g
letter

0-2000g
package

over 2000g
insured only

€6 standard

€16 insured

€11** standard

€16** insured

€18** standard

€26** insured

€ 36

You will see the the shipping options for your country and your order size in a dropdown box during checkout.

NB! If you choose standard (the cheaper option) and your order does not arrive, we cannot be held responsible. We CAN NOT re-send lost orders unless you choose INSURED shipping. We highly encourage you to choose the INSURED option.

SHIPPING POLICY

As long as a product is in stock and Arjen is available for signing, we ship orders within 3 working days of receipt. However, running the store is just one of the many tasks that we take care of for Arjen, so during busy periods there can take several days before we can attend to filling orders. Please email us if your order is time-sensitive (birthday gift, etc.) and we will do everything we can to get it posted quickly!

If an item is not in stock we will email you with an estimated waiting period for the item to be shipped. If you do not wish to wait, we will be happy to refund your purchase.

HIGH-RISK COUNTRIES

In our experience, orders to the following countries tend to get "lost" in transit unless we ship them as "insured" packages. So to protect both you and us, all orders to the following countries ship "insured."

 

Argentina
Bolivia
Brazil
Chile
China
Columbia
India
Indonesia
Kazakhstan
Malaysia
Mexico
Peru
Russia
Thailand
Ukraine

 

SHIPPING TRANSIT TIMES

non-EU Europe

Number of working days working days from date of shipping

 

Albania
Andorra
Bosnia-Herzegovina
Canary Islands
Faeroe Islands
Gibraltar
Iceland
Channel Islands
Liechtenstein
Macedonia
Moldavia
Montenegro
Norway
Ukraine ** RISKY
San Marino
Serbia
Turkey
Vatican City
Switzerland

7-9
3-4
3-9
4-8
2-3
4-6
4-5
5-7
3-4
5-9
5-8
5-9
4-7
5-8
5-7
5-9
8-10
8-7
3-5


 

Worldwide

Average shipping time in working days from date of shipping confirmation email.

 

Australia
Brazil
Canada
China
Hong Kong
Israel
Japan
Morocco
New Zealand
Russia
USA
South Africa
Other

6-11
6-9
5-6
6-11
5-7
4-5
4-5
4-8
6-8
8-10
4-8
8-10
7-21

 

REFUNDS, CANCELLATIONS, EXCHANGES

If you wish to cancel an order, send an email as soon as possible to store AT arjenlucassen DOT com, and we will send you a cheerful refund immediately provided your order has not already been shipped.

If we have already shipped your order we cannot provide a refund until you have returned the merchandise to us. This must be done at your expense, and your refund will NOT include your original shipping charges.

We cannot provide refunds on items that have been personalized for you with custom signatures (for reasons we hope are obvious).

We cannot be responsible for clothing items that do not fit you as expected. If you have questions about sizing, please email store AT arjenlucassen DOT com for advice. If you need to exchange or return a shirt, it must be in new, unworn condition and you are responsible for the postage charges.